Cancellation and refund policy

You do not need to tell us anything to stop. Nothing renews automatically, and we never charge a card without you completing a payment yourself. To stop, do not buy another period.

If you want your account closed and your data deleted, write to aqra@arborionglobal.com and we will do it.

Your studies stay readable and downloadable. You keep access to everything you have already produced. What stops is new work: creating, editing, running, assessing and issuing. Adding time restores all of it, with your studies exactly as you left them.

• Within 7 days of a first purchase. If AQRA is not what you needed, write to us within seven days of your first paid period and we will refund it in full, no questions asked.
• A payment taken in error. A duplicate charge, a charge after your account was closed, or a charge for a period you did not receive is refunded in full whenever it is found.
• A fault that stops you working. If a defect in AQRA prevents you using it for a material part of a paid period and we cannot put it right, we will refund that part or add the equivalent time, whichever you prefer.
• Otherwise. A period that has been used is not refundable part way through, because access has been given for it. We are reasonable people: if your circumstances changed, ask.

Write to accounts@arborionglobal.com with the receipt number shown against the payment on your profile page. We answer within three working days.

A refund goes back to the same method the payment came from, through Razorpay. We approve it within three working days of agreeing it; the money typically reaches your account within five to seven working days after that, depending on your bank. We cannot refund to a different account, because we never hold your payment details.